77abo Privacy Policy – How We Handle Your Data

1. Introduction

77abo ("we", "our", "us") operates the online gaming platform accessible at https://77abo.net ("the Platform"). We take the privacy of our players seriously. This Privacy Policy describes how we collect, store, use, disclose and protect personal information provided by players and visitors who access or use the Platform. It applies to all services offered on the Platform, including cricket betting, live casino, slots, crash games and fish shooting titles.

By registering an account on the Platform or by continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein. This Privacy Policy should be read in conjunction with our Terms & Conditions. If you do not agree with this policy, you must not use the Platform.

2. Information We Collect

We collect information in three ways: information you provide to us directly, information we collect automatically when you use the Platform, and information we receive from third-party service providers such as payment processors and KYC verification partners.

We do not collect sensitive personal data beyond what is strictly necessary for operating a licensed gaming platform. We do not collect biometric data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or support request.

3. How We Use Your Information

77abo processes personal data only for clearly defined, legitimate purposes. The following are the primary purposes for which we use the information we collect.

• Account creation and management: to set up and maintain your player account, verify your identity and authenticate your login sessions.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket and Upay, verify payment method ownership and detect fraudulent transactions.
• KYC compliance: to verify that you meet the minimum age requirement of 21 years and to comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Platform operation and improvement: to monitor platform performance, identify and fix bugs, analyse user behaviour patterns for product development, and improve the overall player experience on the Platform.
• Responsible gaming and player protection: to monitor gaming activity for signs of problem gambling, to facilitate self-exclusion and deposit limit requests, and to contact players where there is genuine concern for their wellbeing.
• Customer support: to respond to your queries, complaints and account-related requests submitted to the 77abo support team, and to maintain records of those communications for quality and compliance purposes.

77abo does not use personal data for unsolicited direct marketing without your explicit consent. Where we send promotional communications (for example, notifications about bonuses or seasonal offers), you will have had the opportunity to opt in at registration or in your account settings, and you may opt out at any time by contacting the support team.

4. Legal Basis for Processing

77abo processes personal data only where a legitimate legal basis for doing so exists. The legal bases on which we rely are as follows.

• Contractual necessity: processing your registration information, managing your account, facilitating deposits and withdrawals, and delivering gaming services are all necessary to perform the contract we have with you as a player on the Platform.
• Legal obligation: KYC verification, AML checks, age verification, record-keeping and fraud prevention are required by applicable law and regulatory frameworks. We process data for these purposes to comply with our legal obligations.
• Legitimate interests: we process certain technical and behavioural data based on our legitimate interests in securing the Platform, preventing fraud, improving our products and services, and protecting the wellbeing of our players — provided these interests are not overridden by your rights and interests.
• Consent: where we send optional promotional communications or use non-essential tracking technologies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

77abo does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: we share transaction data with bKash, Nagad, Rocket and Upay solely to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and are bound by confidentiality obligations.
• KYC and identity verification partners: we share identity documents and registration data with third-party KYC service providers for the purpose of age and identity verification. These providers are contractually obligated to process this data only as instructed by 77abo and to maintain its confidentiality.
• Game content providers: certain game activity data (session identifiers, game results) may be shared with our game provider partners such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi for the purpose of game delivery, fairness auditing and RNG certification compliance.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, courts or regulatory bodies where required by applicable law, court order or where we have a good faith belief that disclosure is necessary to prevent fraud, protect player safety or comply with a legal obligation.

In all cases where we share data with third-party processors, we require those parties to process personal data only for the specified purpose, to maintain appropriate security standards, and to delete or return the data once the stated purpose has been fulfilled. We do not authorise our service partners to use your data for their own independent marketing or analytics purposes.

6. Cookies and Tracking Technologies

77abo uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies.

• Essential cookies: these are strictly necessary for the Platform to function. They manage your login session, remember your language preference and maintain your account security token. The Platform cannot operate without these cookies and they do not require your consent.
• Analytics cookies: these help us understand how players interact with the Platform. We use session and page-level analytics data to identify which game categories are most popular, which flows cause friction for players, and where performance improvements are needed. Analytics cookies are non-identifying and do not store personal data directly.
• Functional cookies: these remember your preferences (such as your preferred payment method or display settings) to provide a more personalised experience across sessions. These cookies are not essential to core Platform operation but improve convenience for returning players.

You may manage your cookie preferences through your device or browser settings. Please note that disabling essential cookies will prevent you from accessing the Platform. Disabling analytics or functional cookies will not affect your ability to play but may reduce the quality of your experience. 77abo does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Retention

77abo retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data, KYC documentation and transaction records are retained for a minimum of five years following the closure of a player's account, in compliance with anti-money laundering record-keeping requirements. Game logs and session data are retained for a period of two years. Support communications are retained for two years from the date of the last communication in a support thread.

When personal data is no longer required for any of the above purposes and there is no legal obligation to retain it, 77abo will securely delete or anonymise the data. Anonymised data (data that can no longer identify you) may be retained indefinitely for aggregate statistical analysis and platform development purposes.

8. Data Security

77abo applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. All data transmitted between your device and the Platform's servers is encrypted using SSL (Secure Sockets Layer) technology.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant regulatory authority in accordance with applicable legal requirements. You also play a role in keeping your account secure — never share your password and use a strong, unique password for your 77abo account.

9. Your Rights Over Your Data

Depending on the laws applicable to your jurisdiction, you may have the following rights in relation to the personal data that 77abo holds about you. To exercise any of these rights, please contact the 77abo support team using the email address listed in the Contact section below.

77abo will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Payment Data and Third-Party Processors

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket or Upay, you interact directly with those payment service providers' systems. 77abo receives confirmation of transaction status from those providers but does not store your full mobile wallet credentials or PIN on our servers. The security and privacy practices applicable to those payment interactions are governed in part by the respective provider's own privacy policy, over which 77abo has no control.

77abo will never ask you to share your mobile banking PIN, OTP (one-time password) or full wallet credentials via the Platform, support chat or email. Any communication claiming to be from 77abo that requests such information should be treated as fraudulent and reported to our support team immediately.

11. Children and Age Verification

The Platform is strictly for use by individuals aged 21 and above. 77abo does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory part of the KYC process and no player account will be fully activated until age has been confirmed to the satisfaction of our verification procedures.

If we become aware that personal data has been collected from or in relation to an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

77abo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or regulatory requirements. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where required, notify registered players via a notice on the Platform or via the contact details held on their account.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Privacy Policy periodically. If the changes are significant and require your fresh consent under applicable law, we will request that consent before continuing to process your data under the new terms.

13. Contact Us About This Policy

If you have any questions, concerns or requests relating to this Privacy Policy or to how 77abo handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently, in line with our obligations as a responsible platform operator.

You may reach the 77abo privacy team by email at [email protected]. Please note this is a plain-text address and is not a clickable link. Include "Privacy Request" in your subject line to ensure your message is routed to the correct team. We aim to acknowledge all privacy enquiries within 48 hours Bangladesh Standard Time and to provide a substantive response within 30 days.